General Terms and Conditions for Online Sale

Article 1 Purpose

The purpose of these General Terms and Conditions of Sale is to define the rights and obligations of Dodo Toucan company and its private customers for the online sale of ceramic handicrafts and connected products and services.

When ordering an item, the customer acknowledges having read and accepted, without restrictions, those General Terms and Conditions of Sale.

Article 2 Display of the products

The characteristics of the products offered are specified in the “Products” pages of our website

Customers should be aware that all the items produced by Dodo Toucan are handmade, unit by unit. They are submitted to a quality control, but can present very slight differences with the pictures on the website.

All the texts and images on the website are protected worldwide for royalties and intellectual property. They can’t be reproduced, even partially, without previous agreement from Dodo Toucan.

Article 3 Shelf life of the offers

Products are for sale while stocks last. In the event of an order for a product became unavailable, the customer will be informed as soon as possible by email.

Article 4 Price of the products

The pages “Products” of our website display prices in euros, all taxes included. They do not include delivery costs, which are specified, according to the products and destinations, in the page “Delivery conditions and costs”. Delivery costs appears when the customer validate its order.

Dodo Toucan reserves the right to modify at any time the price of its products, but products already ordered will be charged at the price displayed on the website at the time of the order.

Article 5 Orders

Customers validate theirs orders by activating the link “Pay now” at the end of the entering of theirs purchases and after acceptance of the present General Terms. Before that, they will be shown a summary of theirs orders.

Dodo Toucan will confirm the orders by an email, including the details of the order.

Data recorded by Dodo Toucan shall constitute proof of the nature, the content and the date of the orders. They are retained by Dodo Toucan according to the French and European regulations. Customers can access to their personal data by contacting our Customers Service.

Article 6 Payment

Payment for purchases on the website shall be made by credit card, through a secure channel.

Article 7 Cancellation right

Pursuant to the legal provisions in force, customers have the right to withdraw without giving reasons and without penalties, excepted return shipping costs, within fourteen days following the receipt of the ordered items. Should the dead line expire a Saturday, Sunday or a holiday, it will be extended to the next working day.

Reimbursement by Dodo Toucan will take place as soon as possible and, in any event, no later than fourteen days after the cancellation of the order.

There is no cancellation right for:

Orders of products made at specific request

Services. However, in the case of a registration for a workshop, Dodo Toucan agrees for change in schedule until 72 hours before the day and hour initially scheduled.

Article 8 Delivery 

The page “Delivery conditions and costs” of our web site displays the conditions of shipping of our products. Shipping will take place as soon as possible, within an average of x to y days.

In any event, delivery shall take place within 30 after the order.

In the case of a special request, delivery deadline will be agreed between Dodo Toucan and the buyer.

Article 9 Personal data

Dodo Toucan commits to preserve the confidentiality of the data provided by customers. Customers have a right to access to their personal data and to ask for modifications and deletion. This right can be exercised by mail to Dodo Toucan, 69 rue de Meaux, 75019 Paris, France.

Article 10 Applicable Law and litigations

These General Terms and Conditions of Sale are subject to French Republic Laws.

Should a litigation take place, it will fall under the jurisdiction of the Versailles Court.

Made at Le Vésinet on March 1 2020

Acting for Dodo Toucan, Sara Théron, Chairman. 

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